Masterhub Limited (hereinafter referred to as "we" or "us") is committed to protecting your privacy. Our Privacy Policy (the "Policy") describes how we collect, use, store, and protect personal information obtained through the use of and access to masterhub.hk (the "Website"). By accessing and using the Website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information: When you register an account, fill out forms, subscribe to newsletters, purchase products or services, participate in surveys, contact us, or interact with us in other ways, we may collect your personal information, including but not limited to:
• Name
• Email address
• Phone number
• Mailing address
• Payment information (e.g., credit card number)
• Username and password, etc.
1.2 Usage Data: We may also collect non-personal data related to your use of the Website, including but not limited to:
• IP address
• Browser type
• Operating system type
• Date and time of access
• Pages visited
• Website traffic source
• Device information (e.g., device model, operating system, browser type)
1.3 Cookies and Tracking Technologies: To improve website performance and user experience, we may use cookies or similar tracking technologies to collect detailed information about your use of the Website. You may choose to disable cookies in your browser, but this may affect your ability to use certain features of the Website.
2. How We Use Your Information
The information we collect will be used for the following purposes:
2.1 Providing Services: We use your information to process orders, provide products or services, manage accounts, process payments, and communicate with you.
2.2 Improving Website Features: By analyzing usage data, we can enhance the Website's functionality, performance, and content to provide you with a better user experience.
2.3 Communication: We use your contact information to communicate with you, such as sending order confirmations, product or service updates, marketing information, or promotional activities.
2.4 Marketing and Advertising: With your consent, we may use your information to send you relevant marketing emails and advertisements. You can opt out of receiving these emails at any time.
2.5 Legal Obligations: We may disclose your information in accordance with legal requirements or to comply with legal obligations, such as responding to legitimate government requests, court orders, or legal processes.
3. How We Protect Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
• Using encryption technology to protect payment information;
• Regular system and security monitoring;
• Limiting access to personal information to authorized employees only.
Although we take reasonable security measures, we cannot guarantee the absolute security of internet transmission and electronic storage. Therefore, you use the Website at your own risk.
4. How We Share Your Information
4.1 Third-Party Service Providers: We may share your information with third-party service providers to assist us in providing services (e.g., payment processing, data analysis, email distribution, etc.). These service providers are authorized to use your information only for the specific tasks related to our collaboration.
4.2 Legal Requirements: We may disclose your information to government agencies, courts, or other legal entities in order to comply with legal obligations or protect our legitimate interests.
4.3 Business Transfers: In the event of a sale, merger, reorganization, or bankruptcy of the company, your personal information may be transferred as part of the business assets to third parties.
5. Your Rights
5.1 Access and Update: You have the right to access and update the personal information we hold about you. You can log into your account and update your information, or contact us to request access, modification, or deletion of your personal data.
5.2 Deletion Request: If you no longer wish for us to process your personal information, you can request the deletion of such information. Please note that we may need to retain certain information to comply with legal requirements or resolve disputes.
5.3 Opt-Out: If you do not wish to receive our marketing emails, you can click the unsubscribe link in the email or contact us to opt out.
6. Third-Party Websites
This Website may contain links to third-party websites. We do not control these third-party websites, nor are we responsible for their privacy policies or practices. Please review their privacy policies when accessing these websites.
7. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from children under 13, we will take immediate steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please regularly review this Privacy Policy to stay informed of any updates or modifications. The updated Privacy Policy will take effect immediately upon posting.
9. Governing Language
In case of any conflict between the English and Chinese versions of this Privacy Policy, the Chinese version shall prevail.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@masterhub.hk.
Effective Date: January 2025