This Acceptable Use Policy (“AUP”) governs the use of Masterhub Limited’s website and all associated services, including, without limitation, access to and use of the e-commerce platform, the marketplace, and any related content, applications, and services (collectively referred to as “the Site”). By accessing or using the Site, you ("User" or "You") agree to comply with and be bound by this AUP. This policy is intended to protect the Site, our users, and the community, and to ensure that the Site remains lawful, secure, and effective for all participants.
1. Prohibited Activities
The following activities are strictly prohibited on the Site:
• Illegal Activities: You may not use the Site to engage in, facilitate, or promote any illegal activity or transaction, including but not limited to violations of local, state, national, or international laws, regulations, or ordinances.
• Fraudulent or Deceptive Practices: Users may not engage in fraudulent activities, including the submission of false or misleading information, impersonation of any person or entity, or otherwise attempting to deceive or defraud other users, third parties, or the Site.
• Malicious Activities: You are prohibited from using the Site to engage in activities such as hacking, data harvesting, introducing viruses, malware, spyware, or any form of cyberattack designed to disrupt, damage, or gain unauthorized access to the Site or any related systems.
• Spamming and Unsolicited Communications: You may not use the Site to distribute unsolicited communications, including emails, advertisements, promotions, or any other form of marketing that is not authorized by the recipient.
• Abuse of Customer Support: You may not misuse or harass customer support staff, or engage in any other inappropriate conduct toward employees, contractors, or affiliates of the Site.
• Infringement of Intellectual Property: You may not upload, distribute, or sell any content or materials that infringe the intellectual property rights (e.g., copyrights, trademarks, patents) of others, or any other proprietary rights.
• Data Scraping and Automated Access: The use of automated tools, scripts, or agents (such as bots, scrapers, crawlers, etc.) to access or extract data from the Site without the express written consent of Masterhub Limited is prohibited.
2. Prohibited Goods, Services, and Industries
Users are prohibited from listing, selling, promoting, or distributing the following goods, services, and content through the Site:
• Illegal Drugs and Controlled Substances: The sale or distribution of illegal drugs, controlled substances, or drug paraphernalia is strictly prohibited.
• Weapons and Ammunition: Any firearms, ammunition, explosives, or items designed to be used as weapons, including accessories or parts intended for such purposes, may not be sold or promoted on the Site.
• Counterfeit, Pirated, or Infringing Goods: The sale or distribution of counterfeit, pirated, or unlicensed goods that infringe upon the intellectual property rights of others, including but not limited to counterfeit designer products, pirated media, and unauthorized software.
• Adult Content: Content or products that are adult in nature, including pornography, explicit adult materials, or other content designed to be sexually explicit, is prohibited.
• Gambling and Betting: Any goods or services related to online gambling, betting, or any form of wagering that is illegal in your jurisdiction are prohibited.
• Stolen or Illegally Acquired Goods: The sale of stolen goods or items acquired through fraudulent, illegal, or unethical means is prohibited.
• Hate Speech and Discriminatory Content: Any goods, services, or content that promote hate speech, violence, discrimination, or incitement to hatred based on race, religion, nationality, gender, sexual orientation, disability, or any other protected status is strictly prohibited.
• Tobacco and Related Products: The sale or promotion of tobacco products, cigarettes, cigars, e-cigarettes, and related paraphernalia is prohibited.
• Human or Animal Exploitation: Goods or services related to the exploitation of human beings or animals, including but not limited to human trafficking, exploitation, and cruelty, are strictly prohibited.
• Unlicensed Medical Products and Pharmaceuticals: The sale of prescription drugs, medical devices, or pharmaceutical products that are not approved or authorized by relevant regulatory authorities is prohibited.
• Other Prohibited Goods: Any other goods or services that are unlawful, unethical, or otherwise deemed by Masterhub Limited to be inappropriate or unsuitable for the Site may be prohibited at the sole discretion of Masterhub Limited.
3. User Responsibilities
As a User of the Site, you agree to:
• Compliance with Laws: Ensure that all goods, services, and content you list, sell, or distribute comply with all applicable laws and regulations, including those governing e-commerce, consumer protection, intellectual property, and product safety.
• Accuracy of Information: Provide accurate, truthful, and complete information in all product listings, descriptions, and transactions.
• Respect for Intellectual Property: Ensure that any content you upload to the Site does not infringe upon the intellectual property rights of others, including but not limited to copyright, trademark, and patent rights.
• Proper Use of the Site: Use the Site solely for its intended purpose and not for any unlawful, fraudulent, or malicious activity.
4. Enforcement and Penalties
Violation of this AUP may result in the following actions, at the sole discretion of Masterhub Limited:
• Account Suspension or Termination: We may suspend or terminate your account if you are found to be in violation of this AUP.
• Removal of Content: We may remove any content, product listings, or services that violate this AUP, including those that infringe upon intellectual property rights or contain prohibited content.
• Legal Action: In cases of severe or repeated violations, we reserve the right to take further legal action, including reporting the violation to relevant authorities.
5. Reporting Violations
If you become aware of any violation of this AUP, please contact us immediately at info@masterhub.hk or use the reporting feature available on the Site.
6. Modifications to the AUP
Masterhub Limited reserves the right to modify or amend this Acceptable Use Policy at any time, with or without notice. Any such changes will be posted on this page, and the revised policy will take effect immediately upon publication. You are encouraged to review this policy periodically to stay informed of any updates.
7. Indemnification
You agree to indemnify, defend, and hold harmless Masterhub Limited, its affiliates, employees, agents, and partners from and against any and all claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Site, including but not limited to violations of this AUP.
8. Governing Language
In the event of any conflict or inconsistency between the English and Chinese versions of this Acceptable Use Policy, the Chinese version shall prevail.
9. Contact Us
If you have any questions or concerns about this AUP, please contact us at info@masterhub.hk.
Effective Date: January 2025